Our Story

Community Bank, N.A.’s roots can be traced back to 1866, when our predecessor, St. Lawrence County National Bank, was chartered. As we’ve expanded into the Northern Tier, Southern Tier, Western New York, Pennsylvania, Vermont and Western Massachusetts, we’ve always remembered what got us here—our customers. And it’s evident in everything we do.

For over 150 years, we’ve served the financial needs of our customers. They’re the reason we exist. Of course, many companies make that claim. At Community Bank, we take it to heart. It’s why we make such a big deal about customer service. We don’t see going the extra mile as extra at all. It’s simply business as usual.

Our “Work Happy” Mission:

To understand what it means to Work Happy, you have to understand what it means to Bank Happy.

To us, Bank Happy means providing the highest level of customer service in everything we do. It’s a smile and a friendly hello when you walk through our door. It’s local decision makers who understand your goals and know how to get you what you need.

Work Happy is in line with our Bank Happy philosophy. At CBSI, we are committed to providing the highest level of employee support, whether through our benefits, our professional development or our challenging but rewarding professional experiences. Your fellow team members will greet you with not only a smile, but open arms and a dedication to helping you succeed. We understand your professional goals, and together, we will get there. We believe engaging and empowering our employees is key to our success and our Work Happy mission.

Values & Culture

Working here means working with some remarkably friendly people. We smile—a lot. And we hang our proverbial hats on superior customer service. No one here has to be told to be nice or to go the extra mile. That’s just who we are and what we do. If this kind of workplace sounds like a good fit for you, we’d love to meet you.

Our Core Values
 

• Strong work ethic
  We do our best and go above and beyond to assist customers and colleagues.

• Integrity
  We’re honest in all of our actions.

• Respect
  We recognize by our behavior the inherent worth and dignity of everyone we work with.

• Responsibility
  We’re accountable for our job performance.

• Transparency
  Without compromising confidentiality, we’re open and direct.

• Humility
  We acknowledge we can always do better, grow and improve.

Bank Happy Culture

We use the phrase “bank happy” a lot. Those two words sum up our approach to serving our customers. Sometimes it’s the big things, like a great rate on a mortgage. Other times, it’s smaller gestures, such as a sincere smile. We want to make our customers more than satisfied. We want to make them happy.

What it Means to Bank Happy
It means that we are committed to providing you with the highest level of customer service in everything we do.

It’s a smile and a friendly hello when you walk through our door.

It’s local decision makers who understand your goals and know how to get you what you need.

It’s finding financial solutions like Carefree CheckingSM, free savings, free online banking, great business banking services, no closing cost mortgages, a full suite of wealth management services and so much more.

Most banks claim they love their customers, but we actually mean it. It’s what makes us different. And it’s the foundation for bank happy.

Banking Careers

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 215 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

If you take pride in doing your best and would enjoy working for a community-minded organization like CBSI, please take a look at the job opportunities currently available across our organization.